HOURS OF OPERATION? - We deliver everyday 9:30AM to 9:30PM in most areas. Please be advised that under heavy demand our last call can be earlier. To make sure you receive your order, we recommend making sure your order is placed at least an hour before our closing time.
WHAT IS YOUR MINIMUM FOR DELIVERY? IS THERE A DELIVERY FEE? - There is a $45 PRE-TAX minimum and no delivery fee.
WHERE DO YOU DELIVER TO? - We deliver to South San Francisco, San Mateo, Redwood City, Palo Alto, Mountain View, Sunnyvale, Cupertino, Campbell, Santa Clara, San Jose, Fremont, Union City, and Hayward.
HOW TO PLACE AN ORDER? - To place an order please sign up here: https://www.bento.delivery/order.html. Open the "MENU" drop down on the left hand side and choose "SIGN UP". You may then place an order directly from the website!
CAN I SCHEDULE AN ORDER? - Yes! Leave a note at the time of check out with the date and a 2 hour window of when you would like your delivery and we'll take care of the rest! If you'd like the order for tomorrow we will apply a 10% discount. Orders can only be placed for later in the day or the day after. Example: “Delivery between 2:00 pm - 4:00 pm Wednesday”
***Orders placed same day before 8 AM will receive the 10% discount.
HOW DO I PAY FOR AN ORDER? - All payments are taken in person by the driver. We accept cash and debit card ONLY. There is an additional $5 fee for debit card payments. - We CANNOT process credit card payments at this time, and we CANNOT take debit card payments over the phone. - If you are in an area known for cellular connectivity issues, please be aware there could be issues processing a debit card transaction. Please have cash prepared as a backup payment method just in case.
DO I NEED MY ID TO RECEIVE MY ORDER? - Yes! Whether you are a new OR returning customer you must present your ID to receive your order. The ID you present MUST be yours and match the ID associated with your account.
CAN I STACK DISCOUNTS OR REWARDS? - No, we will always give you the largest discount/reward you are eligible for, but discounts CANNOT be combined. Unless otherwise communicated, we will remove the discount or reward with the lesser value on orders with multiple price adjustments. RETURN/EXCHANGE POLICY
CARTRIDGES - May only be returned for reasons due to a manufacturing defect. - Product must be returned within 48 hours. - Cartridges CANNOT be returned because of TASTE or UNDESIRED EFFECTS.
FLOWER - Flower CANNOT be returned because of TASTE or UNDESIRED EFFECTS. - Returns may be accepted on a case by case basis with a manager’s approval.
EDIBLE - The purchase may only be returned or exchanged if the product is expired or contains mold. - The product must be returned within 24 hours with at least 75% of the product remaining.
PRE-ROLLS - May NOT be returned or exchanged.
TINCTURES -May only be returned or exchanged if the product causes an allergic reaction or contains contaminants such as mold. - The product must be returned within 24 hours with at least 75% of the product remaining.
CONCENTRATES - May NOT be returned or exchanged.
LOYALTY PROGRAM
HOW DO I TRANSFER POINTS FROM OUR PREVIOUS REWARDS SYSTEM? - Message our dispatch team at 415.862.3686 or by email at order@bentodelivery.com with your request, your full name and your phone number.
CAN EXISTING OFFERS/REWARDS FROM THE PREVIOUS REWARDS SYSTEM BE REDEEMED? - Any existing offers or rewards from our previous rewards system CANNOT be honored.
SIGN UP - When you signup on our website you are automatically enrolled in our loyalty program.
EARNING POINTS - All fulfilled orders on your account will automatically add points to your account. You will receive a 1% cash back value on your PRE-TAX total.
VIEWING YOUR POINTS & REDEEMING A REWARD - During the checkout process on our website, click the "REDEEM REWARD" button above your subtotal. This will show you how many points you've accrued and give you an option to redeem them. Select the reward you'd like to redeem, enter the $ amount of points you'd like to use, and click "Redeem Reward".
CAN I USE POINTS FROM AN ORDER ON THE SAME ORDER? -Points accrued on an order cannot be used on the same order. You must wait until the next order to use them :)
CAN I STACK REWARDS WITH DISCOUNTS? - No, we will always give you the largest discount/reward you are eligible for, but discounts CANNOT be combined. Unless otherwise communicated, we will remove the discount or reward with the lesser value on orders with multiple price adjustments. Your order may need to be cancelled and replaced depending on what types of discounts/rewards are applied.
WHAT TYPES OF ITEMS CAN REWARDS BE USED ON? - Rewards can be used on any full priced items. Items under the "DEALS!" category or other discounted items are NOT eligible for rewards based discounts. If your order contains full priced items and discounted items, your rewards can be redeemed for equal or lesser value of the full priced items. Orders placed with ineligible items and redeemed rewards will be cancelled and replaced at full price. We will contact you to confirm if you'd like a full price order or an updated order that meets our requirements.
CAN I PLACE AN ORDER UNDER THE $45 PRE-TAX MINIMUM? - No, if an order is discounted beyond the $45 pre-tax minimum it will be cancelled and replaced at full price. We will contact you to confirm if you'd like a full price order or an updated order above the minimum.
GRANDFATHERED POINTS - If you were not part of our previous loyalty program points CANNOT be added to your account.