HOURS OF OPERATION? - Our marijuana delivery runs everyday 9:30AM to 9:30PM in most areas. Please be advised that under heavy demand our last call can be earlier. To make sure you receive your order, we recommend making sure your order is placed at least an hour before our closing time.
CAN I RECEIVE AN ORDER AFTER 10PM? - State law requires that all orders must be completed with a time stamp no later than 10PM. Our team will reach out if you've placed an order with an ETA past 10PM to coordinate a solution.
WHAT IS YOUR MINIMUM FOR DELIVERY? IS THERE A DELIVERY FEE? - There is a $45 PRE-TAX minimum on all marijuana orders and no delivery fee.
WHERE DO YOU DELIVER TO? - We deliver to San Francisco, Daly City, Pacifica, San Mateo, Redwood City, Palo Alto, Mountain View, Sunnyvale, Cupertino, Campbell, Los Gatos, Saratoga, Santa Clara, San Jose, Milpitas, Fremont, Union City, Hayward, San Leandro, Dublin, Pleasanton, and San Ramon.
HOW TO PLACE AN ORDER? - To place an order please sign up here: https://www.bento.delivery/order.html. Click the "LOGIN" button on the upper right hand side of the menu and choose "SIGN UP". You may then place an order directly from the website!
CAN I SCHEDULE AN ORDER? - Yes! Simply select a Reservation window for a future date on the checkout page and we'll take care of the rest!
HOW DO I PAY FOR AN ORDER? - All payments are taken in person by the driver. We accept cash and debit card ONLY. There is an additional $5 fee for debit card payments. - We CANNOT process credit card payments at this time, and we CANNOT take debit card payments over the phone. - If you are in an area known for cellular connectivity issues, please be aware there could be issues processing a debit card transaction. - Please have cash prepared as a backup payment method just in case. - Tips are not required, but always appreciated. 100% of tips go directly to your driver!
CAN I TRACK MY ORDER? - Yes! When the driver starts your order you will get an automated text message containing a tracking link. If you need an ETA before your driver starts the task please chat with us here on our website!
DO I NEED MY ID TO RECEIVE MY ORDER? - Yes! Whether you are a new OR returning customer you must present a PHYSICAL copy of your ID each time to receive your order. The ID you present MUST be yours and match the ID associated with your account. We cannot accept pictures or digital copies of ID at the time of delivery.
CAN I STACK % DISCOUNTS? - No, we will always give you the largest % discount you are eligible for, but they CANNOT be combined. Unless otherwise communicated, we will remove the % discount with the lesser value on orders with multiple price adjustments.
RETURN/EXCHANGE POLICY
All products purchased are FINAL SALE and are not eligible for exchange or return. Exceptions may include defective cartridges to be exchanged up to 24 hours after purchase, at the discretion of Bento Delivery. You can reach us for any concerns or inquiries at order@bentodelivery.com or chat with us on our website.
LOYALTY PROGRAM
SIGN UP - When you signup on our website you are automatically enrolled in our loyalty program.
EARNING POINTS - All fulfilled orders on your account will automatically add points to your account. You will receive a 1% cash back value on your order totals.
VIEWING YOUR POINTS - Total points can be viewed on your emailed receipt once your transaction is complete. Emailed receipts can be sent by your delivery driver and only upon request. They are not sent automatically.
REDEEMING YOUR POINTS - Leave a note when placing your order with the amount of points you would like to redeem and we will apply the discount once your order has been received. 100 points = $1 discount. Points can only be redeemed in increments of 100 or $1.
CAN I PLACE AN ORDER UNDER THE $45 PRE-TAX MINIMUM? - No, orders must reach the $45 pre-tax minimum AFTER all discounts have been applied.
CAN I REDEEM POINTS WHEN ALREADY RECEIVING ANOTHER DISCOUNT? - Yes, points can be redeemed for flat dollar discounts alongside other % discounts on the same order.