HOURS OF OPERATION? - We deliver everyday 9:30AM to 9:30PM in most areas. Please be advised that under heavy demand our last call can be earlier. To make sure you receive your order, we recommend making sure your order is placed at least an hour before our closing time.
WHAT IS YOUR MINIMUM FOR DELIVERY? IS THERE A DELIVERY FEE? - There is a $45 pre-tax minimum and no delivery fee.
WHERE DO YOU DELIVER TO? - We deliver to South San Francisco, San Mateo, Redwood City, Palo Alto, Mountain View, Sunnyvale, Cupertino, Campbell, Santa Clara, San Jose, Fremont, Union City, and Hayward.
HOW TO PLACE AN ORDER? - To place an order please sign up here: https://www.bento.delivery/order.html. Open the MENU drop down on the left hand side and choose "SIGN UP". You may then place an order directly from the website!
CAN I SCHEDULE AN ORDER? - Yes! Leave a note at the time of check out with what time/day you would like your delivery and we'll take care of the rest! Please make sure to plan for at least a 60 min time window for scheduled deliveries. Example: “Delivery between 2:00 pm - 3:00 pm Wednesday”
RETURN/EXCHANGE POLICY
CARTRIDGES - May only be returned for reasons due to a manufacturing defect. - Product must be returned within 48 hours. - Cartridges CANNOT be returned because of TASTE or UNDESIRED EFFECTS.
FLOWER - Flower CANNOT be returned because of TASTE or UNDESIRED EFFECTS. - Returns may be accepted on a case by case basis with a manager’s approval.
EDIBLE - The purchase may only be returned or exchanged if the product is expired or contains mold. - The product must be returned within 24 hours with at least 75% of the product remaining.
PRE-ROLLS - May NOT be returned or exchanged.
TINCTURES -May only be returned or exchanged if the product causes an allergic reaction or contains contaminants such as mold. - The product must be returned within 24 hours with at least 75% of the product remaining.