HOURS OF OPERATION? - We deliver everyday 9:30AM to 9:30PM in most areas. Please be advised that under heavy demand our last call can be earlier. To make sure you receive your order, we recommend making sure your order is placed at least an hour before our closing time.
WHAT IS YOUR MINIMUM FOR DELIVERY? IS THERE A DELIVERY FEE? - There is a $45 PRE-TAX minimum and no delivery fee.
WHERE DO YOU DELIVER TO? - We deliver to South San Francisco, San Mateo, Redwood City, Palo Alto, Mountain View, Sunnyvale, Cupertino, Campbell, Santa Clara, San Jose, Fremont, Union City, and Hayward.
HOW TO PLACE AN ORDER? - To place an order please sign up here: https://www.bento.delivery/order.html. Open the MENU drop down on the left hand side and choose "SIGN UP". You may then place an order directly from the website!
CAN I SCHEDULE AN ORDER? - Yes! Leave a note at the time of check out with what time/day you would like your delivery and we'll take care of the rest! Please make sure to plan for at least a 60 min time window for scheduled deliveries. Example: “Delivery between 2:00 pm - 3:00 pm Wednesday”
HOW DO I PAY FOR AN ORDER? - All payments are taken in person by the driver. We accept cash and debit card ONLY. There is an additional $5 fee for debit card payments. - We CANNOT process credit card payments at this time, and we CANNOT take debit card payments over the phone. - If you are in an area known for cellular connectivity issues, please be aware there could be issues processing a debit card transaction. Please have cash prepared as a backup payment method just in case.
CAN I STACK DISCOUNTS? - No, we will always give you the largest discount you are eligible for, but discounts CANNOT be combined. ONLY Senior OR Veteran discounts can be stacked with ONE other discount.
RETURN/EXCHANGE POLICY
CARTRIDGES - May only be returned for reasons due to a manufacturing defect. - Product must be returned within 48 hours. - Cartridges CANNOT be returned because of TASTE or UNDESIRED EFFECTS.
FLOWER - Flower CANNOT be returned because of TASTE or UNDESIRED EFFECTS. - Returns may be accepted on a case by case basis with a manager’s approval.
EDIBLE - The purchase may only be returned or exchanged if the product is expired or contains mold. - The product must be returned within 24 hours with at least 75% of the product remaining.
PRE-ROLLS - May NOT be returned or exchanged.
TINCTURES -May only be returned or exchanged if the product causes an allergic reaction or contains contaminants such as mold. - The product must be returned within 24 hours with at least 75% of the product remaining.
Click on Add to Home Screen Button on top right-hand corner.
Follow instructions on the pop-up
EARNING POINTS
- Drivers will award your points after your purchase is complete.
MISSING POINTS
- If any points are missed, call or message our Dispatch team at 415.862.3686 and we can add them for you!
REDEEMING A REWARD or OFFER
NOTE* Please disregard the message when redeeming the order. You will be giving the confirmation number to a Dispatcher instead of the driver in person. A reward can be looked up by our Dispatch staff at any time if you lose the confirmation number. Activated rewards MUST be redeemed within the same day. Rewards CANNOT be redeemed with a driver.
In Reward Wallet, click the ribbon in the far left-hand corner for Rewards and the box next to it for Offers.
Choose the icon of the Reward or Offer you’d like to redeem.
Choose “Proceed to Reward or Offer”
When ordering online or with a Dispatcher via phone or message please reference your confirmation number in the notes of the order.
We will email you an updated invoice with your new total.
ISSUES
- Please email joe@bentodelivery.com with any issues with your SpringBig account. Your message should include your full name, mobile number on your loyalty account, the confirmation number of the reward, and a brief description of the issue. Please allow 1 - 3 days for us respond.
EXPIRED REWARDS
- When you redeem a reward it will show it expires within 30 minutes. The reward MUST be redeemed within the same day. Make sure you save your confirmation number if using later in the day!
GRANDFATHERED POINTS
- Any orders placed before we launched the rewards program CANNOT be added to your account.