WHAT WE COLLECT. We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you ("Personal Information") in a range of different ways:
Information You Provide.
When you create an Account with us through the Platform or on a Partner Site, we may collect certain information from you which you provide to us through the registration process and your use of the Platform, including without limitation: information that can identify you personally, including your name, postal address, email address, phone number, fax number, and in some cases, your user name and password, copy of government-issued identification, and a photo of you for security and safety purposes ("Identification Information"); and
Certain demographic information, such as your gender, occupation, location, age, spending patterns and preferences, date of birth, as well as other information you directly give us through our Platform or surveys you complete (" Demographic Information").
Collecting Identification Information allows us to create and maintain your Account, complete identity verification, process your transactions, ensure compliance with appropriate city, county, and state laws, and verify that you are of the minimum legal age to use the Platform. Demographic Information, such as age or location, may be used to restrict access to the Platform (for legal or compliance reasons) and to facilitate and improve your use of the Platform.
Payment Information. We may collect Payment Information (e.g., credit or debit card information) relating to any transactions that we process or facilitate. In some cases, payments for cannabis related products and services may be made to third-party, licensed cannabis dispensaries and not to us; otherwise, however, payments will be made to us. We store only a limited quantity of Payment Information and do not store complete Payment Information on our own servers.
Information We Get From Others. We may also get Identification Information and Demographic Information about you from other sources; for example, we may collect such information about you through any third-party providers, services, or tools to the extent that your use of their services led to or relate to your use of the Platform. If you communicate, enter into transactions for goods and services, receive deliveries from, or participate in certain promotional offers with third parties (e.g., Third-Party Integration & Ads as defined in the Terms) such communications, transactions, and/or participation may be serviced or fulfilled by one of our licensed third-party partners. We may collect information about you from licensed third-party partners and from our delivery drivers, based on your interactions with them, of a similar type and treated in the same manner as the information we collect from you directly through the Platform. We may add this to information we get from the Site and/or Platform.
Information Automatically Collected. We automatically log information about you and your computer. For example, when visiting our Site and/or Platform, we may log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. We also automatically log information when you communicate with us directly, such as by telephone, email, or live chat, in order to ensure that you have a satisfying customer experience.
USE OF PERSONAL INFORMATION. We use your personal information as follows:
To operate, maintain, and improve our sites, products, and services;
To process and deliver contest entries and rewards;
To respond to comments and questions and provide customer service;
To send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
To communicate about promotions, upcoming events, and other news about products and services offered by us and our selected partners;
To link or combine user information with other Personal Information;
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity and to ensure compliance with relevant state and local laws;
To provide and deliver products and services customers request or purchase on the Site, through the Platform, or on Partner Sites;
To facilitate your legal procurement of cannabis and cannabis products;
To maintain appropriate records according to their ordinary business practices and city, county or state laws; and
To facilitate deliveries by licensed retailers and drivers, for example, to determine your location and to verify your identity using a government-issued identification (if required).
Aggregated Information. We may aggregate Personal Information and use the aggregated information, which is not Personal Information, to analyze the effectiveness of our Platform, to improve and add features to our Platform, and for other similar purposes. In addition, from time to time, we may analyze the general behavior and characteristics of users of our Platform and share aggregated information like general user statistics with prospective business partners. We may collect aggregated information through the Platform, through cookies, and through other means described in this Policy.
SHARING OF PERSONAL INFORMATION. We may share Personal Information without further notice to you as follows:
Vendors, Service Providers, and Third Parties : We may share Personal Information with those who need it to do work for us, such as third-party tools, consultants, and technical services necessary for our business operations, including without limitation legal compliance, marketing, advertising, communications, analysis of statistics, server hosting, management of databases, etc.
With Your Consent : We may share Personal Information with your consent. For example, you may let us share Personal Information collected through your use of the Platform or Partner Sites with licensed cannabis dispensaries or other partners for their own marketing, referral, or promotional uses. Those uses will be subject to the recipients' privacy policies.
Business Transactions : If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a "Transaction"), your Personal Information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
Legal Requirements : We may share Personal Information if required to do so by law or in the good faith believe that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements; (ii) protect and defend the rights and property ofBento, our agents, customers, and others, including by enforcing our agreements, policies, and Terms; (iii) prevent fraud; (iv) act in urgent circumstances to protect the safety of our employees and agents, our customers, or any person; or (v) protect against legal liability.
We may also share aggregated and/or anonymized information, which is not Personal Information, with others for their own uses.
INFORMATION CHOICES AND CHANGES. Our marketing emails tell you how to "opt-out." If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. If you provide your telephone number, you acknowledge and agree that we and/or our Partners may contact you, including but not limited to for promotional, informational and other purposes, using SMS text messages, cellular or telephone calls, and push notifications (if applicable) even if you have opted in to the National Do Not Call List, any state equivalent Do Not Call List or the internal Do Not Call List of any company, and that such messages and calls may be sent using automatic dialing systems or artificial or prerecorded voice messages, as detailed in the Terms. You are not required to consent to receive SMS text messages or phone calls as a condition of using the Platform. If you would like to opt out of text messages or calls, you may text "STOP" from the device receiving such communications to the source number. If you would like to opt out of all communications from us, please contact our customer support team via the contact information provided below. You may send requests about your Personal Information to our Contact Information below. You can request to change contact choices, opt-out of our sharing with others, update, or delete your Personal Information. For information about the rights of California residents, please see the following "Additional Information for California Residents" section.
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS. In accordance with the California Consumer Privacy Act ("CCPA"), this section is intended to inform California residents of (1) the Personal Information that we collect and how we disclose that information, and (2) the privacy rights California residents may have relating to their Personal Information and how those rights can be exercised.
Categories of Personal Information Collected : In the past 12 months, we have collected the following categories of Personal Information, as described in greater detail in the " What We Collect" section above: section above: section above:
Identification Information , such as your name, postal address, email address, phone number, fax number, a copy of your government-issued identification, and your account information and password.
Demographic Information , such as your gender, occupation, income, location, age, date of birth, spending patterns and preferences, as well as other information you directly give us through the Platform or Partner Sites.
Commercial Information , such as purchase, payment (e.g., credit card or bank account information), and billing information if you choose to purchase products through the Platform or Partner Sites.
Online Activity Information , such as the computer operating system type, browser type, browser language, the website you visited before browsing to the Platform or Partner Sites, pages you viewed, how long you spent on a page, access times and information about your use of and actions on the Platform or Partner Sites.
Photo/Visual Information , such as photographs you take for security purposes when you place an order.
Sources of Personal Information : We collect the above categories of Personal Information from you (when you communicate with us or use the Platform or a Partner Site), our analytics providers, vendors, service providers, delivery drivers, third parties, and as otherwise described in the " What We Collect" section above. section above.
Categories of Personal Information Disclosed for a Business Purpose : We disclose for a business purpose all of the above categories of Personal Information to service providers, partners, and as otherwise described in the" Sharing of Personal Information" section above. section above.
Categories of Personal Information Sold :Bento does not make your Personal Information available for purchase or otherwise share your information in exchange for monetary compensation. We may, however, share certain categories of Personal Information with third parties in common business arrangements that may be considered a "sale" under the CCPA's broad definition. For example, if you visit our Site or Platform, we may share your Identification Information and Online Activity Information with advertising partners and social media platforms to match and serve our targeted advertisements on third-party websites. (You can find additional information about how you can control cookies here .) See below for information about how to opt out of the sharing of your Personal Information for these and other purposes.
California Privacy Rights. To the extent provided for by the CCPA and subject to applicable exceptions and exclusions, California residents have the following privacy rights in relation to the Personal Information we collect:
The right to know what Personal Information we have collected and how we have used and disclosed that Personal Information.
The right to request access to the specific pieces of your Personal Information we have collected.
The right to request deletion of your Personal Information.
The right to opt out of the sale of your Personal Information.
The right to be free from discrimination for the exercise of your privacy rights.
Additionally, under California Civil Code Section 1798.83, California residents may have the right to request the categories of Personal Information we disclosed to third parties for their direct marketing purposes in the year preceding the request, the names and addresses of such third parties, and, in certain circumstances, examples of the products or services marketed by such third parties. Exercising Your Rights : California residents can exercise the above privacy rights by filling out the form here, calling +1 (877) 959-9982 , or emailing us at myprivacy@Bento.com. Verification : In order to protect your Personal Information from unauthorized access or deletion, we may require you to verify your credentials before you can submit a request to know or delete Personal Information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional Personal Information for verification. If we cannot verify your identity, we will not provide or delete your Personal Information. Authorized Agents : You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, we may require the agent to present signed written permission to act on your behalf and you may also be required to independently verify your identity with us and confirm that you have provided the agent permission to submit the request.
CONTACT INFORMATION. We welcome your comments or questions about this Policy. You may also contact us at:
255 W. Julian Street, Ste. 400, San Jose, CA 95110